منابع مشابه
NHS received almost 4000 written complaints every week last year.
Complaints to the NHS in England seem to be rising and reached almost 4000 every week of last year (2014-15), new data from the Health and Social Care Information Centre have shown. The annual report is a count of written complaints made by or on behalf of patients and received from 1 April 2014 to 31 March 2015. The centre’s statistics showed that 205 289 written complaints were made to the NH...
متن کاملDharmasena case illustrates what is wrong with complaints procedures.
A junior doctor who acted in the best interests of his patient as he saw it has found himself before a criminal court, suspended, and subjected to a trust inquiry and a future General Medical Council hearing. Such multiple jeopardy is unreasonable. Obstetricians condemned these actions, and the patient was quoted as saying, “I am concerned about being labelled as the first woman in the UK invol...
متن کاملLitigation and complaints procedures: objectives, effectiveness and alternatives.
Recent debates about redress mechanisms for medical accident victims have been sidetracked by fears of an American-style medical malpractice crisis. What is required is a framework within which the debate can resume. This paper proposes such a framework by focusing on the compensation and deterrence objectives and placing them in the wider context of the social costs of providing medical servic...
متن کاملComplaints and complaint procedures in the Eighteenth-and early Nineteenth-century provincial hospitals in England.
THE EMPHASIS in recent years upon complaints and complaint procedures in the Health Service might well give rise to an assumption that a concern about complaints, and ease of access to a complaints procedure, is a product of current notions of patient rights, and contemporary attitudes to health care. Nothing could be further from the truth. From the beginning of the hospital movement it was ap...
متن کاملImproving the quality of discharge summaries for elective surgical procedures at North Bristol NHS Trust
Following elective surgical procedures, hospital discharge summaries are essential in the handover to primary care. The information provided varies between institutions and is highly user-dependent. Various interventions have focused on improving information transfer to patients and primary care physicians including the development of electronic templates, electronic transmission to primary car...
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ژورنال
عنوان ژورنال: BMJ
سال: 1994
ISSN: 0959-8138,1468-5833
DOI: 10.1136/bmj.309.6947.129c